During the event should you require any assistance, look for a friendly Expertise Events staff member at our Event Help Desk to assist with any of your onsite needs! Our Help Desk is usually positioned at the entrance to the event, however you will be able to consult the floor plan for an exact location.
When you first arrive to set up, simply head to the Event Help Desk to collect your exhibitor badges and welcome pack. Our Event Help Desk offers products to help with the set up and management of your stand including items such as velcro, packing tape and stationery. Selected first aid supplies are also available from the Help Desk.
Your Head Desk Support contact, as well as our Help Desk Opening times will be advised closer to the event.
For any questions regarding onsite assistance please contact our Trade Events Coordinator Nicholas Fewtrell on 02 9452 7576 or via firstname.lastname@example.org.
Public Liability Insurance
Whilst Expertise Events will provide security during the exhibition, due to the size of the space and the number of people involved, security is everyone’s responsibility. Neither Expertise Events nor the venue shall be held accountable or liable for any damage, loss, harm or injury to any person or any property at the exhibition, however, caused.
Exhibitors are required to ensure that they have a minimum of $10,000,000 worth of Public Liability Insurance in respect of bodily injury to persons, or property damage, as per Clause 16(b) of the Exhibitor Contract. This refers to damage or injury caused to visitors on or in the vicinity of an exhibition stand.
Expertise Events has retained the services of an insurance broker to provide Public Liability based on a limit of indemnity of $10 million. This can be ordered through the Exhibition Portal.
Public Liability covers injury to a third party or damage to property, while on or in the vicinity of your stand, up to a limit of $10 million per claim. It also covers such injury or damage caused by property which has been sold or given away from your stand.
This coverage is up to a limit of $10 million in total for claims over the covered period. The insurance has effect from the first day of move in to the final day of move out.
If your normal business insurance only covers your stock at your normal place of business, you should consider taking additional insurance to cover your stock from the time your goods are dispatched to the exhibition until it is returned to your premises.
The hire of trolleys and/or forklifts should be organized prior to going onsite.
For bookings and hire charges to contact our appointed freight company Agility on +61 2 8755 8899. Forklift Services are not available outside the hours of 10:00am – 5:00pm unless prior arrangements have been made.
Exhibitors should make provision for offsite storage of surplus products or packing materials for the duration of the exhibition, as storage space is not specifically provided on our exhibition plan. From time-to-time, surplus space on the exhibition floor may arise, however, this space is not guaranteed, and exhibitors should not have an expectation of storage space, based upon it being available at a previous exhibition.
Basic stand cleaning will be provided. This will be done at night and we ask for co-operation in keeping your stand as tidy as possible. Rubbish should be bagged or boxed up and placed in the aisle at the front of your stand for removal at the end of each day.
Excess rubbish removal and cleaning will be charged at the contractor’s rates. Some venues do supply recycling bins and we recommend you use these when disposing of rubbish. Any costs associated with excess rubbish removal will be passed on to the Exhibitor concerned. If you have any questions in relation to excess rubbish removal, please ask the Expertise Events onsite Event Planner. Please note stands which are covered up (i.e. using ‘Cover-Ups’ on their stand) will only be cleaned around the outside.
If a visitor or exhibitor happens to injure/ have an accident, please call for security or a member of staff from Expertise. All incidents must be documented for insurance purposes.